Clinic Growth, Built on Better Care

Increase marketing ROI by planning care properly from day one

Acquiring new clients is 5–7× more expensive than retaining existing ones - which makes patient retention one of the highest-ROI growth levers in any clinic.

BodySync helps clinics improve retention ethically by supporting clinicians to recommend the right number and frequency of sessions based on the evidence.

Revenue growth is the by-product of better planning and better care.

The real problem: under-booking care

Most MSK clinicians significantly under-book follow-up sessions compared to what the evidence suggests is required for optimal recovery.

This isn't due to poor clinical skill - it's driven by how clinicians are trained and the environments they work in.

Many clinicians:

  • •Are trained in healthcare systems where care is free at the point of delivery
  • •Have worked in the NHS, where follow-up isn't a financial discussion
  • •Receive little guidance on how to explain recovery timelines in private care

As a result, recommending paid follow-up sessions can feel uncomfortable, subjective, or "sales-like" - even when further care is clinically appropriate.

What this leads to

When care isn't planned clearly:

  • •Treatment is booked one session at a time
  • •Patients don't understand what recovery typically involves
  • •Follow-up decisions feel awkward or inconsistent
  • •Patients drop out before meaningful recovery
  • •Clinics rely more heavily on new client acquisition

Why this matters for clinic owners

Replacing lost patients is expensive.

Industry benchmarks consistently show that acquiring a new client costs 5–7× more than retaining an existing one.

At the same time, research suggests that the average number of follow-up sessions in private MSK clinics is around 3, despite evidence indicating that effective recovery for many conditions may require significantly more - in some cases up to 10 follow-up sessions.

This gap between what is typically delivered and what the evidence supports has clear implications for patient outcomes, retention, and clinic ROI.

How BodySync changes this

BodySync removes the need for subjective or uncomfortable rebooking conversations by grounding care planning in evidence.

BodySync helps clinics by:

  • •Recommending the number and frequency of sessions supported by research
  • •Setting recovery expectations from the first appointment
  • •Giving clinicians objective justification for follow-up care
  • •Providing patients with clear, structured treatment plans

Rebooking becomes part of the treatment plan - not a financial discussion.

The outcome: better care, better retention, stronger ROI

Clinics using BodySync typically see:

  • •Higher patient return visit rates
  • •Improved diary planning weeks in advance
  • •Reduced drop-off during treatment
  • •More consistent care across clinicians
  • •Increased revenue driven by completion of care, not upselling

Clinics using BodySync report up to a 40% increase in patient return visits, driven by clearer, evidence-based treatment planning.

Based on early adopter clinic feedback. Results vary by setting and implementation.

Ethical by design

BodySync does not encourage unnecessary treatment.

It exists to:

  • •Support evidence-based decision-making
  • •Improve patient understanding and outcomes
  • •Reduce clinician discomfort around rebooking
  • •Help clinics grow sustainably without sales pressure

Revenue growth is the by-product of better planning and better care.

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